Customer Service From the Heart - How to Genuinely Serve Others at the Highest Level Possible - Seminars On Demand Customer Service Business Training Video - Speaker James Lloyd - Includes Streaming Video + DVD + Streaming Audio + MP3 Audio

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"Preview available at main Seminars On Demand website. How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internal customer service is critical, the importance of powerful apologies, dealing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whole new level. - GRADING YOUR SERVICE AND BETTERING YOUR REPORT CARD - THE IMPORTANCE OF ENTHUSIASM FOR CUSTOMER RETENTION - POWERFUL APOLOGIES THAT STRENGTHEN RELATIONSHIPS - EFFECTIVELY DEALING WITH IRATE CUSTOMERS - HOW TO THINK AND SERVE LIKE THE TOP COMPANIES Includes DVD + online streaming video & audio + MP3. See instructions on packaging to access online streaming versions. Compatible on any device Seminars on Demand has created dozens of powerful training videos covering a variety of topics, all delivered by the World's top speakers. To find the entire list of available programs, search Amazon for: seminarsondemand"

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