Return & Refund Policy

We want you to be satisfied with your purchase.

Most new, unused products may be returned within 30 days of delivery for a refund, subject to the manufacturer's return guidelines and product eligibility.

To initiate a return, please contact [email protected] and include:

• Order number
• Product(s) being returned
• Reason for the return

Once approved, return instructions will be provided.

Refunds are issued to the original payment method after the returned merchandise has been received and inspected. Please allow 5–10 business days after processing for your financial institution to post the credit.

The following items are generally not eligible for return unless damaged or defective:

• Opened software or digital products
• Customized or special-order products
• Personal care or hygiene items
• Hazardous materials
• Clearance or final-sale merchandise

If an item arrives damaged, defective, or incorrect, please notify us within 5 business days of delivery so we can resolve the issue promptly.

If a return is due to our error or a manufacturer defect, return shipping costs will be covered by MyEliteProducts.shop.