Frequently asked questions

Creating an account is quick and free.

1. Select Sign In / Create Account at the top of the website.
2. Enter your name, email address, and create a secure password.
3. Verify your email address (if prompted).
4. Complete your shipping and billing information.
5. Begin shopping immediately.

Creating an account allows you to:

• Track orders
• View order history
• Save shipping addresses
• Save favorite products
• Manage payment methods
• Receive order updates

Yes. Guest checkout is available for most purchases.

Creating an account is recommended if you plan to place repeat orders or need access to your order history.

We accept major credit cards and other payment methods displayed during checkout.

Accepted payment options may include:

• Visa
• Mastercard
• American Express
• Discover

Additional payment methods may be available based on your customer account and order type.

Yes, we accept Purchase Orders from qualified organizations, including:

• Government agencies
• Educational institutions
• Nonprofit organizations
• Businesses with approved credit accounts

Purchase Orders are subject to review and approval.

To establish a Purchase Order account, please contact: [email protected]

Please include:

• Organization name
• Billing information
• Shipping address
• Tax ID (if applicable)
• Purchasing contact
• Estimated purchasing volume

Approved commercial, educational, nonprofit, and government customers may qualify for invoice billing or net payment terms.

Credit approval may be required. Please contact Customer Service to request a credit application.

Net payment terms may be available for qualified organizations following credit approval. Availability is determined on a case-by-case basis.

Tax-exempt customers must submit a valid tax exemption certificate before placing tax-exempt orders.

Please email your documentation to: [email protected]

Include:

• Organization name
• Contact information
• Tax exemption certificate
• Account email address

Once approved, your account will be updated for future qualifying purchases.

We work with many tax-exempt organizations, including:

• Federal agencies
• State agencies
• Local governments
• Public schools
• Colleges and universities
• Nonprofit organizations
• Religious organizations
• Other qualified tax-exempt entities

Approval is subject to verification of applicable documentation.

Yes. MyEliteProducts.shop supports purchases by State of Florida agencies and eligible governmental entities.

Please contact our Customer Service team for assistance with agency purchasing requirements, Purchase Orders, tax exemption documentation, and contract purchasing options.

Yes. Where applicable and properly authorized, MyEliteProducts.shop can process eligible MyFloridaMarketPlace (MFMP) Purchase Orders in accordance with State of Florida procurement requirements.

If you have questions regarding MFMP ordering procedures, please contact Customer Service before placing your order.

Yes. We are happy to provide written quotations for agencies, universities, municipalities, counties, and other eligible governmental entities.

Please include:

• Product list
• Item Number or ASIN, if available
• Quantities
• Delivery location
• Required delivery date
• Agency contact information

Yes. Volume discounts may be available depending on the products ordered and manufacturer pricing. Contact us for a customized quote.

Most orders ship within 1–2 business days.

Delivery typically occurs within 3–7 business days, depending on product availability and shipping destination. Some products may require additional processing time.

Shipping is based on your merchandise order total (before tax):

• Under $50: $9.95
• $50–$99: $5.95
• $100 and above: Free shipping

State of Florida contract customers receive free shipping. See our Shipping Policy for details.

Once your order ships, you'll receive an email with tracking information when available. You can also log into your account to view your order status.

Most new, unused items may be returned within 30 days of delivery.

Certain items, including customized products and some manufacturer-restricted items, may not be eligible for return.

If an item arrives damaged, defective, or incorrect, please notify us within 3 business days of delivery so we can resolve the issue promptly.

Please review our Return Policy or contact Customer Service before returning merchandise.

Many products available through MyEliteProducts are supplied by trusted manufacturers, distributors, and fulfillment partners. This allows us to offer an extensive catalog while maintaining competitive pricing and product availability.

Some products ship directly from manufacturers or authorized distribution centers located throughout the United States. Delivery estimates may vary based on inventory availability, shipping location, and carrier schedules.

Absolutely. Our team specializes in assisting businesses, government agencies, schools, nonprofits, and organizations with large or recurring purchases. Contact us with your requirements, and we'll prepare a customized quotation.

Yes. If you cannot find a product on our website, contact us with the manufacturer’s name and part number. We will work with our supplier network to determine availability and pricing whenever possible.

$10.00 USD before tax and shipping.