Processing Time
Most orders are processed within 1–2 business days.
Processing may take longer during holidays, severe weather events, or periods of unusually high order volume.
Policies
Shipping Policy
Orders are processed as quickly as possible after payment authorization.
Processing
1–2 business days
Standard delivery
3–7 business days
Coverage
United States only
Delivery Time
Estimated delivery varies by product and shipping method but typically ranges from:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available on select products where offered.
Delivery estimates begin after the order has been processed and shipped.
Shipping Charges
Shipping is calculated on the merchandise order total (before tax) at checkout:
- Under $50: $9.95
- $50–$99: $5.95
- $100 and above: Free shipping
State of Florida contract customers receive free shipping. Eligible agencies and contract accounts should contact Customer Service so we can apply the Florida Contract Customer tag to your account.
Shipping Restrictions
Certain products may have shipping restrictions due to carrier limitations, hazardous material regulations, oversized dimensions, or destination requirements.
At this time, we ship only to addresses within the United States unless otherwise noted.
Lost or Delayed Shipments
While we work closely with our fulfillment partners and carriers, delivery dates are estimates and cannot be guaranteed. If your shipment is delayed or appears lost, please contact [email protected], and we will work with the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. Orders shipped to an incorrect address supplied during checkout may incur additional shipping charges.