Service Success! Lessons From a Leader on How to Turn Around a Service Business
ASIN: 0471591297
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Description
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
Product information
| Language | English |
|---|---|
| Publication date | March 1, 1994 |
| ISBN-13 | 978-0471591290 |
| ASIN | 0471591297 |
| ISBN-10 | 9780471591290 |
| Dimensions | 6.32 x 0.96 x 9.37 inches |
| Edition | 1st |
| Item Weight | 1.2 pounds |